By How do I report a problem with ATT U-verse?
Go to att.com/repair and select Home Phone. Enter your home phone number and select Continue. Tell us about the problem you’re having, then select Continue.
How do I contact AT corporate office?
Our main telephone number is (210) 821-4105. (Please note that while AT’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.)
Does AT have a loyalty department?
AT retention is responsible for reducing churn within the company. They have a range of discounts and offers they can use to tempt you to stay for another year or two years. You can contact them by dialing 611 from an AT phone or calling 1-800-331-0500.
What to do when U verse is not working?
Try Troubleshoot & Resolve on your TV
- Press Menu on your U-verse remote and select Help.
- Choose Troubleshoot & Resolve and press OK.
- Select the outage type: TV, then choose No Picture. Phone, then select No Service. Internet, then choose No Browse.
- Press OK and follow the prompts.
Who to call when landline is not working?
If you still can’t hear a ring tone, then call the phone company and have a repair man check out the phone line. One incident that can cause a phone to not have a dial tone is power. Make sure your phone is plugged into a wall. Another cause could be if there was a storm in the area, there could have been an outage.
How do I get a live person at AT?
Like cable providers, wireless networks will typically want you to have your account or device information ready before being connected to a live representative. AT: Call 1-800-331-0500, press 0, and wait to be connected. Boost: Call 1-888-266-7848. Keep pressing #, press the number for your question topic, and wait.
How do I talk to an AT supervisor?
How to Reach an AT Supervisor
- Contact customer service. If you are calling about wireless service from your device, dial 611 from your phone.
- Listen to the prompts.
- Speak to the customer service representative briefly.
- Ask to be transferred to a supervisor.
What is a 611 call?
For customers of some telephone companies in Canada and in the U.S., 6-1-1 is the abbreviated dialing telephone number used to report a problem with telephone service, or with a payphone. It is an N11 code of the North American Numbering Plan that are used for special services.
Will AT lower my bill if I threaten to cancel?
Another effective strategy is threatening to cancel. This triggers additional discounts if you’re a good customer and you can always back out of canceling. If you’ve been with ATT for many years, you can just flat up ask to get a credit on your next statement for being a long-time customer.
How do you talk to a retention department?
You can even ask for the retentions department directly once you’re connected to a normal customer service representative (CSR). Most times they’ll connect you without a problem. If they ask why, simply say that you’re considering cancelling or you’re unhappy with your service for some reason and that should be enough.