How do I speak to BT customer services?

Table of Contents

Need to speak to our Customer Service team?

We’ve included some ways you can get in touch: Email: [email protected].
Help guides. You can also take a look our help section where you’ll find a range of help articles and FAQs.
Need to take it further?

Can I speak to BT online?

Chat with us online Chat is available Monday to Friday. There’s a reduced service on bank holidays.

What is BT number?

You’ll find your account number on your bill. The account number is the first two letters and eight numbers. For example: CC 4000 3210.

How do I call BT from overseas?

Looking for something else?

132 135. Our call centre for customers is now open 8.30am – 5:30pm, (Sydney/Melbourne time), Mon – Fri. Calling from overseas: +612 9155 4070.
132 135. 8.30am – 5:30pm, Mon – Fri. (Sydney/Melbourne time) BT Super for Life. GPO Box 3958, Sydney NSW 2001.

How do I speak to someone at BT UK?

BT help number

From a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.
From outside of the UK, call: +44 179 359 6931.
From a landline: 0800 800 150.
From outside of the UK: +44 179 3596931.
From a landline: 0800 443 311.
From abroad: +44 179 359 6931.
From the UK, call: 0800 783 1401.

Is BT customer services in the UK?

Contact BT We bring technology to life for people in the UK and in more than 170 countries around the world. We specialise in phone, broadband, mobile and TV services as well as global IT networks.

How do I contact BT Openreach by phone?

Alternatively you can call us on 0800 023 2023 (option 1). You can report things like: damaged underground cables (often caused by mechanical diggers in built-up areas)

How do I speak to someone at BT in the UK?

How do I check my BT phone line?

Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 mins to book a slot.

How do I contact BT Connect?

Call us:

0808 100 2440. Available 24/7.
0800 011 3237. Available 24/7.
0800 800 154. Available 24/7.
0800 800 152. Available 24/7.
0800 110 011. Available 24/7.
0800 389 0598. Available 24/7 for Connect or Collaborate user feature pack customers.
0800 389 0537. Monday-Friday 08:00 – 18:00.
0808 1002440. Monday-Friday 09:00 – 17:00.

Do BT use UK call Centres?

BT have now moved 100% of their customer service calls back to the UK and Ireland. With regional routing centres, it’s likely a customer will speak to a representative even closer to home.

Where is BT customer service based?

the UK
We’re now answering 100% of customer service calls in the UK and Ireland to deliver the most personal and local service to our customers.