Why is my DHL package stuck?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

What does processed mean in DHL?

CLEARANCE PROCESSING COMPLETE (In this case Cincinnati hub USA) : This status means that your package successfully passed the clearance process, there is no issue or whatsoever. ​ DEPARTED FACILITY (In this case Cincinnati hub USA) : Means your package is being routed and going to your destination city.

What happens if DHL does not deliver?

In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

What does DHL undeliverable mean?

A Shipment is considered as undeliverable if (i) the Recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Shipment is unable to clear Customs, (iii) the Shipment has not been released by customs due to non-payment of duty and taxes (iv) the Shipment contains prohibited items (v) …

What can I do if DHL lost my package?

DHL missing packages:

  1. Call 1 (800) 225-5345 – speak with customer service for a tracking update.
  2. Ask neighbors and look for a notice of attempted delivery.
  3. You have 30 days to file a claim.
  4. Start a claim with DHL here. . .

What does it mean when DHL says exception?

An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.

What is the clearance processing?

Customs clearance is a necessary procedure before goods can be imported or exported internationally. If a shipment is cleared, then the shipper will provide documentation confirming customs duties that are paid and the shipment can be processed.

Do DHL deliver later than 6pm?

We deliver from Monday through Friday between 8:00 AM and 6:00 PM. The precise delivery times may differ and depend on the size of the parcel and the delivery address.

What do I do when my package is undeliverable?

Undeliverable as Addressed Mail

  1. Submit a search request in the Missing Mail application, OR.
  2. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
  3. Visit your local USPS Post Office and have a search request submitted.

What does it mean if my package is undeliverable?

A package might be returned as undeliverable for several reasons: The address is incorrect or outdated. Our system doesn’t recognize the way an address was entered, or the package was assigned to a carrier that can’t deliver to that address. You used a restricted address.

Why did I get an error from DHL?

While booking shipment on DHL using API (In our case, delivery country was “Ireland”), we got an error in response of capability request. The error was “ The destination location is invalid. Please check the data “. For this issue, we raised a ticket on DHL, and in response, they replied as below:

Why is there no eligible DHL Express Shipping Service?

The above error means there is no eligible DHL Express shipping service available to create the shipment. And this error occurs due to configuration issues or customers might have missed some steps while setting up our plugin. In this article, we will share the scenarios in which you will get this error.

Why does my tracking number freeze at DHL?

After it is processed at this facility, the package is shipped to the DHL International Distribution Center. Often, the tracking info seems to freeze as it travels to the DHL International Distribution Center. The tracking will take a few days to update during this part of the shipment.

How to resolve global product code error while creating?

Error in parsing request XML:Error: Datatype error: In element ‘GlobalProductCode’ : Value ‘undefined’ does not match regular expression facet ‘ ( [A-Z0-9])*’.. at line 66, column 58 The above error means there is no eligible DHL Express shipping service available to create the shipment.