Sathyan (Infosys Technologies Limited) introduces the basic principles of the telecommunication technology resource and service management systems: Element Management System (EMS), Network Management System (NMS), Operation/Business Support Systems (OSS/BSS).

What are BSS and OSS systems?

OSS/BSS, in telecommunications, refer to operations support system and business support system. BSS primarily consists of order capture, Customer Relationship Management and Telecommunications billing whereas OSS covers Order Management, Network Inventory Management and Network Operations.

What is EMS and NMS in telecom?

An Element Management System (EMS) manages specific types of one or more network elements within a telecommunication management network (TMN). The EMS communicates upward to higher-level systems of network management (NMS), in order to manage the traffic between itself and other network elements.

What are BSS systems in telecom?

Telecom business support systems (BSS) underpin commercial activities and handle customer-facing interactions within communications service providers’ (CSPs’) operations. BSS includes order capture & management, customer relationship management (CRM), mediation, charging and billing, as well as call center automation.

How does NMS differ from EMS?

EMS usually manages single element or group of similar elements. Elements simply refers to node. NMS usually manages more than one network i.e. multiple networks. EMS does not have any capability to manage different types of nodes or elements that have different functions, different nature.

How does any network vendor decide to go for NMS or EMS?

If network vendor wants to manage multiple EMS,vendor can decide to go for NMS. If network vendor want to manage one or more of a specific type of network elements (NEs),vendor can decide to go for EMS.

Which operations we can do on OSS?

Operations support system

  • Network management systems.
  • Service delivery.
  • Service fulfillment, including the network inventory, activation and provisioning.
  • Service assurance.
  • Customer care.

What is EMS tool?

An environmental management system (EMS) is “a system and database which integrates procedures and processes for training of personnel, monitoring, summarizing, and reporting of specialized environmental performance information to internal and external stakeholders of a firm”.

What are the components of BSS?

Four Main Processes of BSS are:

  • Product Management.
  • Customer Management.
  • Order Management.
  • Revenue Management.

Can Haldol cause neuroleptic malignant syndrome?

Any antipsychotic drug can cause NMS. But stronger drugs, like fluphenazine and haloperidol, are more likely to trigger it.