How do you politely say no refunds?

Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can’t be provided”, go for “I have carefully looked into your situation” and “We can’t issue a refund according to our policy”. Make sure to show your customer that you’ve really investigated the case.

Is a no refund policy legal?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

How do I write a refund and cancellation policy?

Return and refund policy should typically address the following few points:

  1. Clearly state if returns, exchanges, and refunds are accepted by a company.
  2. The number of days customers have to return or exchange a product.
  3. List any products that may be exempt from returns.

Can a shop say no refunds?

It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Read more about consumer protection from unfair trading.

What is the refund policy?

Refund policy is exactly as it sounds – a policy that dictates the terms of any refunds or returns which may be offered by the website or eCommerce store. Before you make a purchase, you may decide to review the refund policy of a given website or store to make sure you are comfortable with the terms.

Can your refund policy state no refunds why why not?

A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. Your business does not have to provide a refund for a customer who changes their mind, orders the wrong item, wants to see or try on the item and decides they don’t like it.

What is refund policy?

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

Is it legal to offer no return policy?

Yes, it is legal to offer a no return policy. There are no laws that prohibit no return policies, but there are laws that require businesses to clearly display their no return policy if they have one. Consumer laws in some countries also require businesses to accept returns for damaged or defective products, even if there’s a no return policy in place.

Can you do an exchange or refund without the receipt?

If you have your original receipt, you may exchange or refund to your original form of payment. If you have a gift receipt, you may exchange or get store credit only. For in-store purchases, if you don’t have your receipt, you’ll be able to exchange or receive store credit only at the current price.

What is a 30 day return policy?

30 Days Return Policy. In the event that the goods you receive are not to your complete satisfaction, you have the right to return them with 30 days of receipt instead of the 14 days required by law without giving any reason, and provided that they are as good as new.

What is the return or refund policy?

A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on refunds or returns is completely discretional, meaning there is no legal obligation to offer refunds or returns.