How do I contact DStv customer care in Kenya?

Contact Us

  1. MultiChoice Kenya. Karuna Road. Westlands. T: +254 (204) 236 000. F: +254 (20) 444 7019 [email protected]
  2. Greenspan Mall. Greenspan Mall. Donholm. T: +254 (204) 236 000. F: +254 (20) 444 7019 [email protected]
  3. T- Mall. T- Mall. Madaraka, Nairobi West. T: +254 (204) 236 000.

How do I contact DStv call center?

(011) 289 2222
Tel: (011) 289 2222 Our call centre is available seven days a week, including public holidays, from 7am-11pm. Please note standard rates apply.

What is my DStv customer number?

Call us on 083 900 3788 or 011 289 2222 without having to speak to an agent. When calling, you will be asked to provide your ID number or Smartcard number in order for our systems to identify you to make sure we provide you with the right information through our automated system.

How do I speak to a DStv consultant?

For all DStv customer and service-related queries, please visit or or contact us on [email protected]

How do I complain to DSTV?

DSTV Call Center Numbers & Addresses (Lagos and Abuja) Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788. Lagos Office Fax: 01 270 3256.

How do I reset my DStv after payment in Kenya?

Kenya-Resetting DSTV decoder after making Payment

  1. Make payment to DSTV via Mpesa Paybill No.444900 using your account No.
  2. Send an SMS to 3788 by typing ‘Reset’ leave a space and type your DSTV Account No.
  3. Make sure your DSTV decoder is on.

How do I complain to DStv?

How do I activate my DStv after payment?

Activating your DsTv After Payment is simple. Just send “RA Smart Card Number” to 30333. For instance, if your smartcard number is 0989765445, text “RA 0989765445” to 30333. Checking your Subscription Due Date & Account Balance (Online, SMS & Mobile App).

How do I reverse my DStv payment?

To reverse a payment transaction

  1. From Billing, select Enter and edit payments to open a blank Enter and edit payments window.
  2. Click New.
  3. Enter the ID number and press Tab.
  4. Enter the check number or the credit/debit card type in the Check/CC field.
  5. Enter a negative amount in the Pay Amount field.
  6. Select the line item.

How do I change my DStv number?

A customer can sign into the DStv website and select “Update Sign in Details” to update their details.

How do I get a refund from DStv?

We can most def assist with a refund, please send the proof of payment to [email protected], we’ll respond with an auto email containing a reference number.

How do I clear my DStv error code?

If the Error code you see on your T.V set is any of these, just relax and follow this step to get it cleared.

  1. Go to
  2. Select the type of Error code that you see on your T.V set, enter your smart card / Serial No, and solve the Captcha.
  3. Click “Reset Device”