How do I complain to Sama?


  1. Telephone. Call us on 800-125-6666, all calls are free.
  2. Visit us. Visit our Customer Service office at SAMA Head Office, King Saud Bin Abdulaziz Street, Riyadh, hours of service are 10:00am to 2:30pm.
  3. Letter.

How to complain about a bank in Saudi Arabia?

Customer Support

  1. Office Locations : View locations. Offices. × Banks Accounts – Current Account Complaints. Selected Office. Postal Code : 11169. P.O.Box : 2992. Phone : 00966114633000.
  2. Telephone : 00966114633000.
  3. Mail : [email protected]
  4. Customer Support Hours : 07:30 AM – 02:30 PM.
  5. For compliant, help, abuse : Contact GOV.SA.

How do I complain about an organization?

Top Tips

  1. Give the company an opportunity to put things right.
  2. Ask the company for a copy of their complaints procedure so you can be sure that they are handling your complaint correctly.
  3. If you are complaining by telephone, make a note of what you want to say and how you want the problem to be solved.

How do you check if you are blacklisted in SAMA?

There is a simple way to check if you are blacklisted by SAMA. If you have a bank account, try to transfer some money to another account, the completion of the transaction would prove that you are not blacklisted by SAMA.

Where do I complain about a bank?

Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.

How do I complain about a bank online?

The following is the process for lodging an online complaint with the Banking Ombudsman.

  2. Select BO office (Banking Ombudsman).
  3. You will be asked to fill Bank name, branch name, Complaint name, Mobile no.
  4. Fill up the form with necessary details and Click “SAVE”

How do you write a complaint example?

your food is inedible.

  1. I’m afraid I’ve got a complaint about your child. He’s too noisy .
  2. I’m afraid there is a slight problem with the service in this hotel.
  3. Excuse me but you are standing on my foot.
  4. I want to complain about the noise you are making.
  5. I’m angry about the way you treat me.

What is SIMAH registration?

What is a SIMAH credit report? A SIMAH credit report encompasses all the relevant information related to the credit transaction of the client with the members who have the registration with the Saudi credit bureau. The information includes: Identification number.

How do I check my SIMAH score?

SIMAH is a credit information agency that collects, analyzes, and provides detailed and up-to-date credit information on both individuals and institutions in the Kingdom of Saudi Arabia. You can get your SIMAH credit report/credit score by visiting the SIMAH website

How do I report unfair banking practices?

The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation. You can file a complaint online through the Federal Reserve’s Consumer Complaint Form.

How long does bank ombudsman take to make a decision?

After a receipt of complaint, the Banking Ombudsman will try to settle the complaint through conciliation (agreement) between the aggrieved parties. If a complaint is not settled by an agreement within a period of one month, the Ombudsman proceeds to pass an award.